Refund Policy
Last updated: September 2026
Refund Granted If...
- Product file is corrupted or undownloadable
- Product significantly differs from description
- Technical error during delivery
- Seller fraud or misrepresentation
Refund NOT Granted If...
- Product already downloaded
- "Changed my mind" after purchase
- Incompatibility with your specific tools (check before buying)
- After 7-day refund window
How to Request a Refund
1. Go to your Customer Dashboard → Purchase History 2. Click 'Request Refund' next to the order 3. Describe the issue and attach screenshots if relevant 4. Our team reviews within 3 business days 5. If approved, refund is processed to your original payment method within 5-7 business days.
Partial Refunds
In cases where only part of a bundle is defective, we may offer a partial refund proportional to the affected items.
Seller Impact
If a refund is approved, the corresponding amount is deducted from the seller's next payout. Sellers with >5% refund rate may face account review.
Refund Window: 7 Days
Refund requests must be submitted within 7 days of purchase. After this window, refunds are not available.