Refund Policy for mr.marketboy.com

At mr.marketboy.com, we strive to provide high-quality digital products that meet your expectations. However, due to the nature of digital products, we have a specific refund policy in place to ensure fairness to both parties.

Refund Eligibility

Given the nature of digital downloads, all sales are final. Once a digital product has been purchased and downloaded, we cannot issue a refund under most circumstances. However, we will consider refund requests under the following conditions:

  1. Technical Issues: If you experience significant technical difficulties that prevent you from accessing or using the product, we will assist in troubleshooting the issue. If the issue cannot be resolved, a refund may be considered.

  2. Non-Delivery of Product: In case you do not receive the product (e.g., due to issues with your email or download link), please contact us within 48 hours of your purchase for assistance. If we are unable to provide the product, a refund may be issued.

  3. Defective Product: If the digital product is proven to be defective or not as described, we will review the issue. If the defect cannot be fixed, a refund or replacement product will be provided.

Refund Request Process

If you believe you are eligible for a refund based on the conditions outlined above, please follow these steps:

  1. Contact Us: Email us at boymrmarket@gmail.com with your order details (order number, date of purchase, product name) and a detailed description of the issue.

  2. Refund Evaluation: Our team will evaluate your request and may ask for additional information to verify the issue. We aim to respond within 5-7 business days.

  3. Refund Decision: If a refund is approved, we will issue the refund through your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Change of Mind: If you decide that you no longer want the product after purchase, we cannot provide a refund.

  • Failure to Understand Product Description: Please read the product descriptions carefully before purchasing. Refunds will not be issued for misunderstandings regarding product features, functionality, or compatibility.

  • Discounted or Promotional Items: Products purchased during a sale or promotional period are typically non-refundable.

Exchanges

We do not offer exchanges for digital products. However, if you receive a defective product, we will either replace it with a functioning version or issue a refund.

Contact Information

For any questions or concerns regarding refunds, please contact our support team at:

Email: boymrmarket@gmail.com